Customer care
Packing tips, prohibited items and our terms of carriage.
Packing guidelines
Packing
- Use proper transit cartons that are double-walled and strong. Parcels may be stacked, so the box must take the pressure during transit.
- Choose a box bigger than the goods so there is room for protective packing inside. Under-filled cartons can collapse and overfilled ones can burst.
- Wrap items separately where you can, and use polystyrene or similar cushioning.
- Tape all edges with strong tape. Use 'this way up' arrow labels if needed.
Delicate and fragile goods
- Place them in the centre of the carton, away from the outside walls, surrounded by enough cushioning.
- With several fragile items, such as cups and saucers, cushion each one and also around all of them.
- 'Fragile' and 'Handle with care' labels are for information only: never rely on them instead of careful packing.
Liquids
- Use strong, leak-proof containers sealed with a double wrap of plastic film.
- Pack them like fragile goods, in separate cartons, so a leak cannot damage other goods.
Writing the address
- A clearly printed address label is best. Otherwise write the full address clearly on the package in large capital letters with black or dark blue ink.
Prohibited items
We cannot carry the following. If in doubt, please ask us before booking.
Explosives · Dangerous liquids and semi-liquids · Radioactive material · Gases · Magnetised material · Poisonous and corrosive material · Stuffed toys · Flammables
- Acetyl benzoyl peroxide, solid or solutions
- Acrolein (uninhibited), aerosol products / class A poisons
- Aluminium dross
- Arsine
- Black powder, bombs, blasting caps, fuses and other explosive devices
- Chloropicrin and methyl bromide / methyl chloride mixtures
- Self-lighting cigarettes
- Diisopropylbenzene hydroperoxide solution
- Ethyl acrylate (uninhibited)
- Fire extinguisher charges
- Grenades (detonating, bursting charge, tear gas)
- Nickel carbonyl
- Nitric oxide
- Spent oxide
- Mines
- Acetal
- Acetone
- Ammonium fluoride
- Argon and other compressed gases
- Formic acid
- Fuel and aviation turbine fuel
- Barium chlorate
- Benzene
- Calcium chlorate
- Carbon dioxide, gaseous or liquefied
- Activated charcoal
- Nitrogen gas
- Silver nitrate
- Copper cyanide
- Crude oil and petroleum
- Diethylamine
- Ether
- Ferric chloride
- Arsenic acid
- Helium
- Hydrochloric acid and mixtures
- Lead nitrate
- Matches
- Malathion
- Perfumes
- Methanol
- Chloroform
- Liquid hydrogen
- Hydrogen sulphide
- Isopropyl percarbonate
- Low explosives
Terms and conditions of carriage
- Chargeable weight is the volumetric weight or the actual weight, whichever is higher.
- It is your obligation to make sure the consignment does not contain any material that is prohibited or considered contraband by law.
- Our liability for loss of or damage to a consignment shall not exceed Rs 200 if the value was not declared at the time of booking. Please declare the value of the consignment on the consignment note when booking.
- Consignments addressed to a post box number cannot be delivered.
- Proof of delivery is available on request. The request must be made within 45 days of dispatch; no claims are accepted after this time.
- Octroi or any other charges levied by central, state or local authorities, where applicable, are extra and are payable by the consignor.
- The company is not liable for any loss arising from causes beyond its control, such as floods, fire, accident, theft or war.
- Every effort is made to keep to the delivery schedule, but delivery may be delayed by circumstances beyond our control.
- The company is not responsible for any loss arising from confiscation by government agencies because of missing or improper documents.
- Consignments addressed to ministry and central government offices in New Delhi are put in the box at the gate, for security reasons, as directed by the Central Government.
- Please declare the contents and value of the consignment at the time of booking and make sure they are written correctly on the consignment note.